In order to ensure prompt and timely delivery to our valued customers, UH-STORE.COM cooperates with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped.
The final cost of the shipment will be listed in your Shopping Cart before the payment and will be added to the total amount of your order on the Checkout screen. The total amount will be charged to you upon your confirmation of payment. No additional amount should be paid to the courier at the moment of delivery.
Orders are processed 24 hours a day, 7 days a week and are prepared by our warehouse between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be prepared the following Monday.
Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.
In general, shipments to Italy are delivered within three/four days.
Shipments to the rest of the European Union take approximately five/six days.
Shipments to the rest of the world take approximately six/seven working days (not accounting for customs delays).
DUTIES AND TAXES
Inside the European Union
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.
Outside the European Union
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they are subject to import taxes or customs duties, that will be determined when the package reaches its Country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the courier or to the proper governing authorities. We are not responsible in case of foreign taxes or customs duties, these will be customer’s responsibility.
Shipping to the United States of America
As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number – CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs. We are not responsible in case of foreign taxes or customs duties, these will be customer’s responsibility.
Failure to clear customs
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse.
IMPORTANT: If you requested an exchange of the product you originally ordered, the new shipment is still subject to import taxes/duties from the International Customs Authorities and these will be customer’s responsibility.